If you are unable to Sign In to your AgLearn Account, select the error that most closely applies to you. Follow the instructions for help getting back in to your account.

Possible Errors:

PIV/CAC not found

1. This will only work on government furnished equipment. Please, use username and password if you were not provided government equipment.
2. Please, make sure that your PIV/CAC/LincPass is properly inserted in your card reader.
3. If you are using username and password, please, make sure you are not selecting the PIV/CAC button. Select, “Log in with Password” when you use username and password.
4. Did you receive a dialog box after selecting the PIV/CAC button?
   1. Please, make sure you are selecting the "Authentication" credential and not the “Signature” credential from the dialog box.
   2. If you did not receive the dialog box it may be indicative of the card not being read properly.
      1. Clear your browser cache for all time with all option selected and try again.
      2. Try an alternate browser. Chrome or Edge preferred. Recently, we have been seeing errors with FireFox solved by moving to Chrome or Edge.
      3. Try using an alternative card reader (ie, if you are using the one on your external keyboard, switch to the one on the side of your laptop if it is an option).
5. If all of these suggestions do not work, then it is most likely a hardware or driver issue and you will have to contact the CEC or equivalent agency helpdesk.

Application Access Denied

This error is generally related to users needing to log in with PIV, but using username and password instead.

1. If you have a PIV/CAC/LincPass make sure you are using it and not username and password.
2. Clear your browser cache for all time with all options in the cache clearing dialog box selected and try again.
3. Try an alternate browser. Chrome or Edge is preferred.
4. Try going to http://aglearn.usda.gov/ and/or https://aglearn.usda.gov/totara/dashboard/index.php.
5. Try going to EEMS Identity Manager at https://identitymanager.eems.usda.gov/iam/im/eems/ca12/index.jsp?console.tab=Home .
6. Please, open case with the AgLearn helpdesk: https://services.usda.gov/aglearn Login Required or 888-796-0536.

Shibboleth Authenticated but username not found

(OR You have logged in successfully as '###########" but do not have an account in Totara)

1. If you are a new hire, your data may not have flowed From HR to AgLearn yet.
2. If you are a NRCS TSP your account probably has not been created yet. Please, contact your local NRCS point of contact Login Required .
3. If you are part of an external agency. Clear your browser cache for all time with all option selected from the cache clearing dialog box. Go to aglearn.usda.gov, select “Log In” and make sure you select the correct agency from the drop down menu.
4. If you are using username and password you may have a second eAuth account.
   1. Use the “Forgot User ID” link to find the correct username for your account.
   2. If your have used the “Forgot User ID” link and are still getting this error. Please, open case with the AgLearn helpdesk: https://services.usda.gov/aglearn Login Required or 888-796-0536.

Username / Password Incorrect

1. Make sure you entered your username and password correctly?
   1. Is the number lock on?
   2. Is your caps lock on?
   3. Are you confusing AgLearn with another system?
2. Use the “Forgot Password” link to reset your password.
3. Use the “Forgot User ID” tool to make sure you are trying to log in with the correct User ID.

Account is Disabled

This error means your account is not SM Enabled.

1. If you are a new hire, check your email from before your start date for an activation email.
2. If you are a retuning employee. You will need to submit a ticket at here: eAuthentication .
   1. The form is hidden behind the “Continue” button near the bottom of the page.
   2. Make sure that you let the eAuth helpdesk know that your account is not “SM Enabled” in the ticket form.
3. If you are a contractor. Your account probably was disabled due to nonuse. Please, submit a ticket at this link: eAuthentication .
   1. The form is hidden behind the “Continue” button near the bottom of the page.
   2. Make sure that you let the eAuth helpdesk know that your account is not “SM Enabled” in the ticket form.

Logout Successful

This error means that you could not log into ServiceNow / Ask AgLearn Now. This is the AgLearn help site.

1. Completely close and reopen your browser and go to https://services.usda.gov/aglearn Login Required and attempt to log in.
2. Clear your browser cache for all time and all options selected and go to https://services.usda.gov/aglearn Login Required and attempt to log in.
3. If you are still receiving this error. Please, contact the AgLearn Helpdesk at 888-796-0536 and we will reach out to the ServiceNow team to let them know your account was not provisioned.